FAQ

  • What is the Return/ Refund Policy?

    All items are handmade and made to order, which means each piece is unique and crafted with care. Because of the custom nature of my crochet items and paintings, all sales are final. I do not accept returns, exchanges, or offer refunds.

    If your order arrives damaged due to my negligence or there’s an issue with your item, please contact me within 7 days of delivery so I can review the situation and make it right where possible.

  • What is the turnaround time?

    Each piece is handmade with care, so please allow time for creation before shipping.

    Custom fitted crochet hats: Please allow up to 2 weeks for your order to be completed and shipped.

    All other crochet hats: Made to order and typically ready to ship within 5–7 business days.

    You’ll receive a confirmation email once your order has shipped. If you ever need your item by a specific date, feel free to reach out before ordering to see if I can accommodate a rush request.

  • Privacy Policy

    Your privacy is important to me. Any personal information collected during the ordering process—such as your name, address, and payment details—is used solely to process and deliver your order.

    I never share, sell, or trade your information with third parties. All transactions are processed through secure payment platforms to keep your data protected.

    By placing an order, you agree to the collection and use of information strictly for order fulfillment and communication purposes.

  • Sizing Chart

    For all crochet beanies please refer to the suggested measurements:

    Small/Medium- 21 - 22.4 inches

    Medium/Large- 22.5 - 23.23 inches

    Large/X Large- 22.24 - 24.02 inches